FAQ

We offer a wide range of styles and types of luggage and bags, including but not limited to duffle bag, backpacks, belt bag, cosmetic bag, and more. You can browse our product catalog on the platform for more information.

Our product prices vary based on specific styles, materials, specifications, and order quantities. You can provide us with the details of the products and your ordering requirements, and we will provide you with an accurate quotation.

Yes, we usually offer wholesale discounts, and the discount amount depends on the order quantity and the terms of cooperation. You can communicate with our sales team to get more information about wholesale discounts.

We accept various payment methods, including credit cards, bank transfers, and Alipay, on the Alibaba International platform. The specific payment methods can be discussed with our sales team based on your requirements and the terms of cooperation.

Yes, we can usually provide samples for quality and design evaluation. You can request samples through the inquiry function on the platform, and we will discuss the details and costs of the samples with you.

We will select the most suitable shipping method and arrange delivery based on your order quantity and destination. The shipping time depends on the destination and the chosen shipping method. We will strive to complete the delivery within a reasonable timeframe.

At Ouma, we are committed to delivering high-quality products that meet your expectations. In the unlikely event that you encounter any quality issues or if the received products do not match your order, we have a straightforward return and exchange policy in place to ensure your satisfaction.

We usually have a minimum order quantity requirement, and the specific quantity depends on the product type and style. Please contact our sales team for detailed information regarding the minimum order quantity.

Yes, we can provide you with information about the specifications and dimensions of our products. Please let us know the specific products you are interested in, and we will provide the corresponding specifications and dimensions.

Our products generally comply with common certification standards such as ISO certification and REACH standards. If you have specific certification requirements, please let us know, and we will do our best to meet your needs.

Yes, we usually offer personalized customization services, including customization of colors, logo printing, packaging, etc. Please provide detailed customization requirements, and we will discuss the relevant details and feasibility with you.

We usually maintain stock for some popular styles and best-selling products. If we have products in stock, we will inform you promptly and provide the corresponding prices and delivery arrangements.

Yes, we can arrange international shipping and logistics services to deliver products to your specified destination. We work with reliable logistics partners to ensure the safe and timely delivery of goods.